(Junior) Product Manager In B2C Commodity & Customer Experience (m/w/d)

(Junior) Product Manager In B2C Commodity & Customer Experience (m/w/d) in Full-time/Part-time unlimited

You think products not just from a systems perspective, but always also from a customer perspective?
You can explain complex price and product topics in a way that's easy to understand and enjoy bringing together communication, processes, and customer experience?

Then shape with us the future of our B2C energy products – from product logic to customer address.

This is what you can expect

• You will actively shape the energy supply in our region with your ideas and bring them directly into practice.
• Flexible working time models with up to 50% home office share
• You can expect an open, collegiate environment with short distances and a strong sense of belonging
• An open learning culture that recognizes and promotes your potential in a future-proof industry
• Atractive benefits, including [e.g. company pension plan, energy cost subsidy, premiums, job bike, relaxation allowance, supplementary health insurance, remuneration according to TV-V, job ticket, etc.].

Your tasks

Product Management Commodity

• You will develop our B2C product portfolio for electricity, gas, and water further.
• You will analyze market, customer, and competitive requirements and lead improvements based on them.
• You will support the management of the product lifecycle – from product idea to operational implementation.
• You will work on price and product adjustments and accompany their implementation.

Pricing & System Management

• You will maintain price and product tables in our accounting systems (e.g. lima).
• You will support the correct representation of tariffs and pricing logic.
• You will accompany quality controls and plausibility checks.
• You will work on the further development of pricing and product processes.

Customer Experience & Communication

• You will translate complex product and price topics into understandable customer communication.
• You will create and maintain FAQs, letters, guidelines, and information materials.
• You will support customer service and customer center with practical communication tools and training.
• You will ensure consistent and customer-friendly address across all relevant

touchpoints

Sales Support & Digital Content

• You will create sales-supporting communication materials.
• You will support existing customer communication and customer-relevant measures.
• You will maintain content on the website and digital channels.
• You will work closely with sales, marketing, and service teams.

This is what you bring

• Experience in product management, operational marketing, or customer communication.
• Ideal knowledge of the energy industry or interest in energy-related topics.
• A good understanding of customer-oriented communication and customer experience.
• You enjoy preparing complex topics in a clear and structured manner.
• Ideal experience with pricing or accounting systems (e.g. lima).
• A structured, self-responsible, and solution-oriented working style.
• Familiarity with MS Office; knowledge of CMS-, content- or layout tools is a plus.
• Team spirit, communication strength, and a good sense of customer needs.

This job can be performed in part-time if the workload allows it.

Sounds like you?

Then we look forward to your application and to shaping together the customer experience in the energy market.

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