Junior Network Engineer

Role and Responsibilities

• Excellent written and verbal etiquette.

• Excellent attention to detail.

• Work well under pressure in an ever-changing environment.

• Ability to follow predefined procedures/LLD/project plan

• Ability to meet deadlines and complete tasks within project plan or customer SLA

• Ability to read/write knowledge base resources to resolve problems

• Positive attitude towards business and colleagues.

• Consistent, prompt delivery of tasks allocated.

• Punctuality when keeping appointments, effective time scheduling and management

• ability to share knowledge and upskill others

• Well-presented/groomed to ensure professionalism at all times.

• Be prepared to perform overtime work both planned and unplanned, when required.

Key Duties and Responsibilities

• The ability to quickly identify and remediate Intermediate networking problems

• An understanding of Network Security including industry best practices.

• Ability to perform first line troubleshooting of faults

• Maintaining WAN and LAN diagrams

• Maintaining, and supporting Network Monitoring tools IE: PRTG, ZABBIX, NMSAAS etc

• Perform basic network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.

• Basic configure and install various network devices and services (e.g., routers, switches, firewalls)

• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

• Network asset management.

• Vendor Management

Vendor Proficiency

• Fortinet – Experience and/or certification preferred

• Cisco – Certified

• Aruba – Experience and/or certification preferred

• H3C – Experience beneficial

• Ubiquity – Experience and/or certification preferred

Qualifications

• Matric and N+ is essential

• CCNA / CCNP or equivalent certification (Beneficial)

• Fortinet Experience and/or certification preferred

• Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)

Preferred Skills

• Should have proven excellence as a Junior Network Engineer or in another relevant support position

o Excellent communication, both verbal and written

o Ability to manage Customer requests/escalations in quick succession

o Ability to form customer relationships

Must have own car

• Basic understanding and practical knowledge of networking systems such as LAN, firewalls, SD-WAN, Access Points, routers and routing.
• 1-2 years’ experience