Junior Major Incident Coordinator

Why Compucom? Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! This Business Systems I role is for a Critical Incident Response Coordinator with 0 - 2 years’ experience in the position. The role has responsibility for coordinating major incidents, ensuring timely and effective resolution, and providing incident management support to internal stakeholders. Key responsibilities include: • Developing and maintaining incident response plans and procedures; • Coordinating with cross-functional teams to resolve incidents; • Providing status updates and reporting on incident resolution progress; • Collaborating with IT teams to identify root causes of incidents and implement corrective actions; • Maintaining accurate records of incidents, including root cause analysis and lessons learned. The ideal candidate will have a strong understanding of IT service management frameworks such as ITIL, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.