(Junior) Customer Representative / Production Manager Fundraising (m/w/d)

Über direct.

direct. connects donors with a good cause – for maximum impact. Honestly, together, directly. Our customers include NGOs like NABU, Oxfam, Bund für Umwelt und Naturschutz (BUND), Weltweite Kinderhilfe, ProAsyl, Terre des Hommes, Caritas, and Malteser. We help around 50 NGOs increase their impact – with strategy, conception, data, and production from a single source.

Aufgaben

You will be responsible for NGO customers together with experienced senior fundraising experts – with clear role allocation: While the experts are responsible for conception and fundraising expertise, you will take over operational management, account management, and production processing.

You are the 'face to the customer', keep threads together, and ensure that complex fundraising projects are implemented reliably, efficiently, and in high quality.

Your tasks:

Kundenbetreuung & Account Management

• You will be responsible for NGO customers in daily business and may also be the primary point of contact.
• You will accompany customers through all project phases together with senior fundraising experts.
• You will ensure clear communication, reliability, and a good customer experience.

Projekt- & Prozesssteuerung

• You will manage multiple fundraising projects in parallel.
• You will plan timings, coordinate participants, and keep deadlines, budgets, and quality in mind.
• You will work structured even when things get turbulent.

Produktion & Umsetzung

• You are responsible for production processing, particularly for print mailings.
• You will coordinate our own letter shop and established external partners.
• You will ensure that briefings are implemented smoothly, approvals are obtained, and productions are completed without hiccups until invoicing.
• You will also work on further services such as data analysis, webshops for NGOs, or new approaches to addressing younger target groups.

Budget

• You think financially, keep costs in mind, and bear partial purchasing responsibility.
• You will consult with the procurement leader on larger expenses.

Qualifikation

What you bring

• You work reliably, independently, and very detail-oriented.
• You think structured and keep an overview even with parallel projects.
• You have a good financial understanding and a sense of processes.
• You communicate clearly, friendly, and professionally – internally and externally.
• You speak German at a very good level.

Nice to have (not a must):

• Experience in the print or production field.
• Experience in agencies, project management, or customer service.

Even non-traditional candidates are welcome – what matters is your organizational and responsibility feeling.

Benefits

• A meaningful job for a good cause.
• High autonomy and trust in your work.
• A diverse, multicultural team with much experience in NGO fundraising.
• Humane working hours – even during peak times with mutual consideration.
• An honest, learning-oriented environment with clear roles and little politics.
• The opportunity to further develop professionally and take on responsibility.

If you're interested in taking responsibility, making things happen, and creating real impact with your work, we look forward to hearing from you.

Start date:
flexible, as soon as possible

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