Junior Key Account Customer Success Manager - SaaS - B2B (all genders)

Job description

We are looking for an experienced developer to help us achieve our mission of providing more homes for people in Germany. Our SaaS solution helps modernize the housing industry, making it easier and smarter for people to find a home.

You will be responsible for supporting our customers on their journey to modernization, guiding them through the process, and ensuring that their ideas become reality. You will not only be an interface but also a facilitator.

Every successfully implemented project means more homes for real people. More life. More future.

If this thought drives you and you want to be part of something that really makes a difference, then we would like to apply at your place.

Our offer for you

Development. We will develop you according to your wishes and possibilities.

Remote. Berlin + one or two or three days in home office.

Working hours. Very flexible. Most work takes place within core working hours.

Unlimited vacation. Really. Simply adjust with your team.

Travel opportunities. For longer trips, the possibility exists to work completely remotely. A stable internet connection is assumed.

Technology. A notebook will find its way to you.

Salary. We work with a salary band. Depending on your previous experiences, we are flexible here.

Salary development. Will be adjusted annually based on inflation, company development, and personal performance.

Culture. Collegial and fair. We place great value on creating a safe space where everyone can bring their knowledge, opinions, and ideas. We employ over 20 employees from seven nations.

Team. You are part of the five-person Customer Success and Key-Account-Management team.

Product. Unique SaaS product with a billion euros in mediated building volume so far.

Clients. Companies in the housing industry that own or manage more than 1,000 apartments.

Digital. We love it. Processes and documentation are digital.

Software. Confluence, Jira, Slack, Miro, MS 365 + always open to new things.

Politics. None. Decisions within 24 hours. We prefer self-directed thinking and decision-making.

Safety. We are profitable and work in the corporate group.

Start. As of now or whenever it suits you.

Jobrad + Events + Beverages + Fit-Food + Subsidy for the BVG Germany ticket + two dogs in the office + maybe you have another wish?

Your mission

Learning, guiding, project management, and clarifying special situations.

You will learn how to create orders for housing renovation digitally at the touch of a button. Then, you will support our customers on their modernization journey. You will be the interface for questions about renovations, guide the craftsmen, or explain how prices are determined in real-time. Additionally, you will take over complete projects for digitalization.

Active interface to colleagues and product development.

You recognize where we can improve organizationally or technically. Your insights bring them actively into play. Your statements have an impact on the further development of our structures and platform. Our product development team needs your insights so that we can continue to receive excellent ratings for user-friendliness and functionality from our users.

Schulungen for new customers.

You help prepare training sessions, train users, and support the training team and our new customers in all questions that arise organizationally and professionally. Many companies that are listed on the stock exchange and also pursue this mission have already become our customers. Smaller customers, however, regularly join us.

What you bring

Interest in our mission to create homes.

The topic of housing and digitalization interests you. Also long-term.

Educational background and professional experience.

You have successfully completed a degree program and have gained initial experiences in a comparable position.

Communication, technical understanding, and a knack for project management.

You like people and love empathetic communication. Preferably goal-oriented and clear. And you can quickly get familiar with the technical conditions of a SaaS platform. Complex projects to introduce our software appreciate as a change from daily business.

Languages.

You have excellent knowledge of the German language (C2) and good English language skills (B2).

Start-up environment.

You prefer to work in a smaller company where everyone knows each other and all are addressed with