Junior IT Support with German (Remote)

Are you a maestro of problem-solving with a knack for untangling tech queries? Do you command the German language and have a passion for delivering stellar customer service? If you're nodding with gusto, we have the ideal spot for you – IT Support Specialist with German proficiency! Join our team and become the daily hero for our German-speaking users by providing top-notch support and unparalleled service experiences.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.

Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.

Learn more on Advancing what matters

Your job in a nutshell: As our Service Desk Specialist with German proficiency, you will be the linchpin of our customer support, providing a comforting presence and expert solutions to all technical conundrums. Your mission, should you choose to accept it, involves fielding queries with poise and prowess in both English and German, and charming our users with your superb service savvy. You will be the frontline hero, ensuring that every interaction is as smooth as a well-oiled machine. We will count on you to keep our digital realm running like clockwork and uphold the bridge between our services and our German-speaking clientele.

What will you be doing:

• Offer technical support to German-speaking clientele through telephonic communication and electronic correspondence.
• Diagnose technical problems and deliver effective resolutions to end-users.
• Elevate intricate technical matters to higher-level IT personnel to guarantee expedient resolution.
• Record, monitor, and systematically arrange calls and service tickets to adhere to established service level agreements.
• Ensure exceptional levels of customer contentment by rendering swift and competent service.

Requirements:

• German – B2 minimum
• English – B2 minimum
• Availability to work in a 24/7 shift schedule (including night shifts and weekends, on rotation)
• Attention to detail and multitasking ability
• Excellent communication skills, both written and verbal
• Eagerness to learn and grow in a fast-paced environment

Rewards and benefits:

• Training and certifications: Ongoing in-depth training with current and emerging products and technologies
• Flexible benefits: Lunch vouchers, Medical program, Sports benefits, Company Laptop
• Compensation: Competitive salary package and relocation bonus for candidates outside West Area
• Extra vacation days
• Possibility to work remote (depending on business needs and training period)

Future career path:

• Quality Assurance Analyst for the Service Desk Team
• Trainer for 1st level of Support
• 2nd level of Support

If you're ready to don the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in on and contact our recruitment team.

Join our phenomenal tech defenders’ team to build a safer digital world together!

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