Junior IT Support

ACTIVITIES

The resource will be inserted into the IT department and will be responsible for the following activities:

• To take charge of and manage technical requests arriving from sales points (via phone and Jira portal through ticketing management)
• To provide help desk activities in resolving hardware/software problems
• Configuring agency devices
• To perform first- and second-level technical troubleshooting activities
• To manage initial problem escalation to subsequent assistance levels.
• To identify problems and procedures for rapid resolution

CHARACTERISTICS

• Diploma or Bachelor's degree in computer science or related fields
• Prior experience in technical assistance HW and SW is welcome
• Excellent knowledge of the Microsoft environment
• Strong analytical and problem-solving skills
• Ability to handle confidential information with confidentiality
• Ability to work flexibly
• Excellent interpersonal and customer-oriented skills
• Excellent organizational and interpersonal skills
• Punctuality and excellent stress management
• Ability to work in a team
• The position is full-time, including weekends and public holidays if scheduled.