Junior IT Support Analyst

Who are we?

At Medicover, people's health is our mission. Since 1995, we have been by our patients' side in Romania, as part of one of the most respected private healthcare service networks in Europe.

Day by day, we invest in people, technology, and genuine care to provide the highest quality medical care. We put the patient at the center of everything we do. We want colleagues who share the same passion for the quality of medical care and who wish to contribute to improving the health and well-being of our patients.

Your role in the team:

In the role of IT Support Analyst, you will play an essential role in maintaining and optimizing the functionality of IT applications and systems. You will act as a trusted partner for internal users, providing technical support and contributing to the continuous improvement of the processes and systems used in the organization.

What will you do?

• Provide consultancy and technical support for managed systems and equipment;

• Quickly identify potential sources of errors and analyze incident causes;

• Administer and maintain databases related to applications and systems used;

• Test new application versions and collaborate with business and IT teams to resolve encountered situations;

• Investigate and diagnose technical incidents, proposing efficient solutions;

• Use ticketing and monitoring systems to manage requests;

• Contribute to maintaining the stability and performance of the IT infrastructure.

What are we looking for in you?

• 1-2 years of experience in a technical support role (L2 level) or application administration;

• Good knowledge of SQL database administration and querying;

• Experience in investigating and diagnosing technical incidents;

• Basic knowledge of operating systems, networking, and IT infrastructure;

• Experience in using ticketing and monitoring systems;

• Analytical skills and a problem-solving orientation;

• Good communication and collaboration skills with technical and non-technical teams;

• Attention to detail, proactivity, and responsibility.

What do we offer you?

• Comprehensive medical subscriptions for you and your family, including spouse and children up to 18 years old

• Competitive salary package – we reward the impact you create

• Holiday bonuses (Christmas & Easter) and meal vouchers

• Additional vacation days based on seniority, paid study leave, and unlimited access to the E-learning platform

• Benefits that support the person behind the professional – informal mentoring, mental health support, and a modern, collaborative workspace

• Real career acceleration – internal mobility, development programs, Lead Medicover, Refer-a-Friend, and cross-functional projects

• Financial support for important family events and sponsorship for conferences or congresses

• Flexible program – hybrid

• Inclusive culture, guided by Medicover Values: Quality, Integrity, Empowerment, Entrepreneurship, and Teamwork