(Junior) IT Campaign & Data Management (m/w/d)

The Ströer X GmbH is part of the Ströer Group and specializes in dialog- and direct marketing. We are active in the areas of multi-channel and telemarketing as well as sales-oriented external services. For our customers, we develop integrated complete solutions along the marketing and value creation chain.

You're excited about IT and want to shape the control, maintenance, and configuration of campaign platforms in a dynamic team with your input? Then join our teams as (Junior) IT Campaign & Data Management (m/w/d) inContact Center Umfeld! This position can be performed at one of our locations in Cologne, Düsseldorf, Essen, Gelsenkirchen or after successful on-site training also from the home office!

This is what we offer

• A glimpse into the corporate world: Work in a company that grows and reinvents itself – and you're right in the middle!

• Safe working place: Unrestricted full-time employment (40 hours)

• Hybrid work: Use, after successful training, the opportunity to work from home as part of our modern working world.

• Interface: Work with dynamic, creative teams together, that appreciate your ideas and support you.

• Flat hierarchies: Benefit from short decision-making paths and open exchange.

• Open culture: Transparent communication & cooperation on eye level

• Shared experiences: Regular team and company events

• Attractive benefits: Employee benefits for events, online shops, travel portals, etc. Possibility to use a job bike/service bike

  
  

Your tasks

• Maintain and configure the software platforms ttCall and Elsbeth Power Contact (EPC) for Outbound campaigns.

• Set up campaigns according to the specifications of the clients and adapt them to.

• Implement and optimize call center processes as well as the necessary interfaces for data import, workflow-oriented processing, and data export.

• Create and maintain internal and external report templates.

• Communicate regularly with clients and project leaders.

• Analyze and correct errors and document all changes in the ticket system.

• Manage user accounts as well as assigned roles and rights.

This is you

• Fluent German

• Familiarity with Microsoft SQL Server technologies (mainly SQL Server Reporting Services))

• Techical understanding and experience in configuring or customizing software

• Understanding of call center processes, preferably outbound

• Experience working with ttCall, EPC or similar campaign management software solutions are desirable

• Basic knowledge of VoIP/SIP or dialer technology is desirable

• Structured, solution-oriented work style, both independently and in a team

If you have any questions, please contact René Bach at the phone number+49 172 846 2645 . This sounds like you and we've piqued your interest? Then start now! We look forward to your online application.

All designations are directed at all genders.

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