(Junior) Customer Success Specialist with Spanish

Who are we looking for? We are recruiting for one of two positions, depending on your experience, specifically looking for a person to collaborate with our Spanish-speaking clients:

• Customer Success Specialist: If you have min. 1-2 years of experience in B2B client work (preferably in HR, SaaS, or agency), and you can independently lead projects and negotiate cooperation terms.

• Junior Customer Success Specialist: If you have your first experience in project implementation (business, student organizations, or volunteering), and you are eager to learn and develop in the CS area.

You will work primarily with business clients (Spanish and LATAM companies), ensuring the success of sports challenges, client satisfaction (CSAT), upsell (selling additional months or expanding the audience group), and renewal (extending cooperation for the next year).

✅ Your main tasks as a Customer Success Specialist (we will teach you everything!):

• Implementation of sports programs for business clients: ongoing contact with the coordinator on the company side (usually HR departments), acting as a consultant during the preparation of sports programs, supporting the promotion of the campaign and building engagement among employees, summarizing results, and collecting feedback on cooperation satisfaction.

• Collaboration with Spanish-speaking clients: conducting meetings, presentations, and correspondence in Spanish to support our growing market in Spain and LATAM.

• Formal and financial aspects of client cooperation: signing contracts, presenting offers for extension/continuation of cooperation (upsell) with an element of negotiation, financial settlement of the program.

• Maintaining good client relationships: feedback sessions, conducting workshops with company coordinators, inviting to participate in or co-hosting webinars, interactions on LinkedIn, conferences, or offline meetings organized by Activy.

• Proactive participation in the development of the Customer Success team: participating in/leading meetings and workshops, sharing experiences, implementing recommendations and new technologies into your own actions, initiative in optimizing processes and testing new solutions affecting the satisfaction of clients, users, and our team.

• Independent management of tasks and projects: managing Notion, prioritizing tasks, statusing project implementation, regular 1:1 meetings with the functional manager.

• Full understanding and current use of our product — the mobile app for sports challenges = you must be at least a little active

• Implementation of additional projects in areas such as marketing, sales, mobile app development, or process optimization — depending on your skills and development preferences.

✅ What awaits you at Activy:

• Hybrid work: You decide when you work from the office (at Marszałkowska St. in Warsaw). However, due to onsite onboarding (first 3 days) and the implementation period of 3 months (min. 1 day a week in the office), we prefer candidates from Warsaw. Live further away? If you are a strong candidate, we are open to 100% remote cooperation.

• Flexible working hours: You don't have to start your day at 7:00 AM (unless it's for a morning walk). Within full-time employment, we usually work from 8/9:00 AM to 4/5:00 PM.

• Paid leave: 26 days + Personal Day + Christmas break (5 days) and fully paid sick leave.

• Remuneration and contract type:

  • Customer Success Specialist: 6,000 - 7,500 PLN net (B2B) / gross (UZ)

  • Junior Customer Success Specialist: 5,500 - 6,500 PLN net (B2B) / gross (UZ)

• Self-development during working hours: In line with our value Grow Fast, Learn Always, we focus on development primarily in AI/productivity/work improvement, and sales training with Casbeg.

• Comprehensive onboarding: In the form of an interactive platform and live workshops, shadowing, getting to know the app and our business model, learning to use tools necessary for work, buddy support.

• Regular integrations: In line with our value Share the win. Shape the culture – joint outings, e.g., pottery workshops, padel, volleyball.

• Multisport: 100% paid by us, if you actually use it.

• Friendly and open startup atmosphere in a small, young team (20 people).

• Work in an international environment: We are developing the Spanish team, so most internal meetings are conducted in English.