Junior Customer Success Manager:in (m/w/d) - Software Startup

We at hellomateo are building the next generation of marketing and service technology for German SMEs. Our software combines AI, automation, and user-centered design – and is growing rapidly.

In this role, you will be the interface between product and customer. You will accompany new customers during onboarding and help existing customers in training with our software to achieve the greatest added value.

You will work closely with Sales, Product, and Support – with a lot of self-responsibility, clear goal image, and focus on making real fans out of satisfied customers.

Aufgaben

In these areas you make the difference:

• Durchführung von Onboardings: You ensure that customers can quickly and efficiently use our platform.
• Durchführung von Schulungen: You help our customers understand the software even better to get the maximum out of hellomateo.
• Lösungsorientierte Betreuung im Tagesgeschäft: pragmatically, quickly, reliably
• Kontinuierliche Optimierung der Customer Journey based on user data and feedback
• Identifikation von Up- und Cross-Selling-Potenzialen in close coordination with Sales
• Enge Zusammenarbeit mit Produkt & Tech: You bring the voice of customers into the team
• Dokumentation und Analyse von Nutzerfeedback und KPIs for improving our services

Qualifikation

The basic requirement for this role is your communicative skills - you should have a desire for daily contact with customers. If you don't have any experience in the field of Customer Success, let's start your Customer-Success career together! 🚀

You should bring:

• Excellent communication skills in writing and speaking.
• Excellent German language skills (C2) as well as English language skills (B2/C1)
• The ability to clearly and understandably convey complex information.
• Teamwork and the ability to work effectively with various departments.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Understanding of systems and software.
• Experience in Customer Success, customer support or a similar role is an advantage.

Even if you can't check every box - apply. What's much more important than fulfilling each individual qualification is that you have fun starting from scratch with us. Together we'll grow to the challenges! 📈🐨

Benefits

Zentrales Office: Cool & modern office including office-first culture

Kompetitive Vergütung

Komplette Ownership von A-Z

Employee Benefits like Wellhub (Urban Sports Club) or Deutschland-Ticket

Ein ambitioniertes, ehrliches Team with Lust auf echte Zusammenarbeit

Other hellomateo-Benfits:

Deutschland Ticket or Wellhub membership

JobHandy-Partner

Weekly Team breakfast

Bi-weekly Team-lunch

Juicer

Free dinner for afterhours

Beerstash

Monthly team events

Ping Pong & Darts

A few words from your future colleagues:

„Hey! We wanted to give you as a team something. What's most important to us are two things: Firstly, that you really have fun with the new challenge. And secondly, that work is more than just a job for you. We're a young, motivated team and would love it if someone came who didn't just pack together with us, but also brings good vibes to the office.“

We look forward to your application! 🙂

Hiring Process:

1. 15' Screening Call - Telephone call

2. 30' People Call - Video call

3. 45' Case Study - On-site at the office

4. 30' Founder Ref Call - Video call / on-site

Find Jobs in Germany on Arbeitnow