Junior Customer Success Manager (m/f/d)

Your tasks with us

Accompanying our nursing heroes – You are the first point of contact for nurses and accompany them engaged and empathic from the first contact to successful placement.

Individual support with heart – You will capture the wishes and needs of the nurses and make their application process simple and seamless.

Perfect job placement – You bring talents and employers together by perfectly matching the preferences of the nurses with the best offers from our partner companies.

Feedback that counts – You actively collect feedback from nurses to make our processes even better and take the candidate experience to the next level.

Teamwork that is fun – Together with Account Management, you will develop tailor-made solutions to exceed the expectations of our candidates and partner companies.

Precise documentation – You will always keep all important information about the candidates up to date and ensure that our key figures are available and precise at all times.

With your support, you create a real win-win for nurses and partner companies – and actively shape the future of the healthcare industry!

What you bring with you

Communication skills and empathy – You can explain complex issues simply and approach people in a friendly and solution-oriented manner.

Organizational skills – You are structured and maintain an overview even with many parallel tasks.

Initiative and solution orientation – You proactively tackle challenges, recognize them, and develop creative solutions.

Team spirit – You enjoy working in exchange with others and actively contribute to positive team dynamics.

Digital affinity – You are comfortable using tools like CRM systems, Slack, and Zoom, and quickly learn new systems.

Motivation and willingness to learn – You want to continuously develop yourself and are open to coaching and new challenges.

Hands-on mentality – You turn ideas into action and work results-oriented.

We expect German language skills at C2 level from you, proven by your CV or corresponding certificates. This is because you will be negotiating with individuals on the client and candidate side who will be making decisions. Clarity in communication is therefore required.

What we offer you

Top-equipped office in Berlin – A modern office with a central location, excellent transport links, and an inspiring work environment.

Attractive compensation – A fair basic salary plus uncapped commission that directly rewards your success.

Intensive onboarding – Start with an 8-week onboarding in Berlin to get to know us and our way of working from scratch.

Remote work after onboarding – After your onboarding period, you will work comfortably from home and visit us once a quarter for a week in Berlin for our team and company events.

Reimbursement of all travel expenses – We cover the travel and accommodation costs for your onboarding period and for regular visits to Berlin.

Unlimited development opportunities – Show what you've got! With us, there are no limitations – whether you want to develop professionally, take on more responsibility, or aim for a management position: Your career is what you make of it! We are growing rapidly and offer you the opportunity to grow together with us.

Modern work equipment – Laptop, monitor, and headset are available to you for productive work.

Efficient tools and systems – Use Slack, Zoom and our customized CRM system to make your workday efficient.

Regular team and networking events – From after-work sessions and football or volleyball to team-building activities and company runs.

Free catering – Fresh coffee, cold drinks, snacks, and fruit are available to you at any time.

Personalized snack orders – Through our weekly REWE order, you can have your favorite snacks delivered directly to the office.

Friyay feeling – Every Friday, we end the week together in the office with pizza and beer.

Pet-friendly office – Your dog is very welcome here.

27 vacation days per year – For sufficient rest and a balanced work-life balance.

Pflegia is a digital platform for placing nurses throughout Germany.
Our mission: to bring together care facilities and qualified specialists quickly, fairly, and precisely – with digital solutions that really work.

We are a growing company based in Berlin that relies on personal responsibility, transparent communication, and partnership-based work.
With us, it doesn't matter where you come from – but where you want to go together with us.