Junior Customer Success Manager (m/w/d) - Construction Industry

You know the situation in the construction industry: information gets lost, coordination takes too long, decisions come too late and at the end, these same obstacles cost time, money, and nerves again.

At our partner company, an innovative AI software provider for construction projects, you will redesign exactly these processes.

As a Junior Customer Success Manager (m/w/d), you will help customers overcome these challenges. You will accompany architects, project managers, and builders as they integrate AI into their daily work and ensure that projects are implemented faster, more efficiently, and stress-free. Your work will make real differences, visible in every successfully completed project.

Tasks

• You will accompany customers during the introduction of an AI tool and make software usable in everyday life.
• You are the trusted point of contact and support teams in using digital processes and workflows efficiently.
• You will work closely with product and technology teams and bring practical experience to continuously improve tools.
• You will teach customers how digital transformation really works in the construction industry. From setup to daily added value.

Qualification

• First experience in the construction industry, e.g., through studies, internships, or first projects.
• Interest in AI, digital workflows, and innovations in the construction sector.
• Motivated newcomers are explicitly welcome.
• Residence in Munich or willingness to work there permanently.

Benefits

• Direct contact with the founding team: Shape product, processes, and customer experiences actively with.
• Sloping learning curve: Build deep knowledge in AI implementation and digital construction processes.
• Attractive office: Work in a modern Munich work quarter, with countless options for lunchtime offerings.
• Responsibility & Impact: You will see directly how your work makes projects more efficient and successful.

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