Junior Customer Success Manager with Initiative & Team Spirit

Do you want to drive digitalization in public transport? Do you love direct customer contact? Do you have a hands-on mentality: 'Can't be done' doesn't exist for you? Then InnoTix is the right place for you. As an established company connecting public transport and IT, we offer you an environment to develop solutions that are smart and future-oriented. Together with our dedicated team, you will shape the public transport of tomorrow.

What You Will Work On:

As part of our Customer Success Team, you will take on a versatile role with a customer focus in the area of Account Management & Customer Success

• You will support our public transport customers at eye level and build sustainable relationships.

• You will understand user needs and translate them into clear requirements for our product and development teams.

• You will work closely with development, design, support, and product management.

• You will actively guide customers through the introduction of new software solutions and applications, ensuring that the systems are successfully used in daily operations.

• You will proactively contribute new ideas on how we can improve our products and processes.

• You will support the team with administration, coordinate smaller projects, and maintain customer data in a structured way in our CRM System.

What You Should Bring:

Personal Skills

• Customer Enthusiasm: Strong communication skills and genuine joy in inspiring customers for digital solutions.

• Doer Mentality: Structured, independent, and solution-oriented approach to work with a sense of quality and responsibility.

• Public Transport Love: Great enthusiasm for the public transport industry and the drive to shape its digital transformation.

Technical Skills

• IT Understanding: Strong IT affinity and an understanding of the functionality of modern software applications and IT projects.

• Experience in the public transport industry or enthusiasm for it and its digital transformation.

• Agile Working: First contact with agile working methods (Scrum, Kanban, or similar) is a big plus (e.g., through self-study, internships, part-time jobs, projects).

• Languages: Fluent German and English

What We Offer You:

• Key Role with Impact: The perfect entry point at the interface between customer and IT, where you can quickly take on responsibility and make a real difference.

• Development Potential: The opportunity to develop into a sought-after professional in the Customer Success and product environment in a dynamic market.

• Scope for Action: Short decision-making paths, direct communication, and plenty of room for your own ideas in a globally growing software company.

• Flexibility: Flexible working hours and the option for home office.

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