(Junior) Customer Success Manager

Do you enjoy dealing with people, are you tech-savvy and good at building trusting relationships? You also have a friendly and professional demeanor and want to change the world of medical communication with us? Then we are looking for you as soon as possible as a (Junior) Customer Success Manager (m/f/d) to strengthen our team!

Since its founding in 2019, Famedly has been committed to digitalizing medical communication processes in a data protection-compliant manner and thus revolutionizing the healthcare system. Famedly has brought the first TI messenger certified by gematik to market in order to improve communication and collaboration within the healthcare sector. In this way, Famedly enables medical teams to exchange sensitive patient information, images and other files in real time and from any location - from medication plans, laboratory values to X-rays. As a dynamic, remote-first startup based in Berlin with a growing and experienced team, we work together every day on our vision of a healthcare system without information barriers.

As a (Junior) Customer Success Manager (m/f/d), you will help us to provide the best possible support to our users by accompanying the onboarding process of new customers. As part of our motivated and diverse team, you will work with all departments on exciting projects and revolutionize the healthcare system together with us!

Your tasks:

• You are responsible for the entire journey of your customers - from onboarding and implementation to ensuring high user acceptance and satisfaction.
• You build trusting advisory relationships to continuously increase the value of our products and services.
• You maintain and develop customer strategies, best practices and materials such as training documents together with us.
• You communicate with existing and potential customers to understand their needs and strengthen customer loyalty as well as solve their problems and achieve goals.
• You develop metrics for customer service, analyze trends and proactively identify areas for improvement.
• You coordinate the cooperation between internal teams (sales, marketing, product) and external partners, not only to deliver projects on schedule, but also to secure customer referrals and create case studies.
• You communicate customer needs directly to our product team to continuously optimize our software.

What you should bring:

• You have a degree in a Bachelor's degree, ideally in business administration or a comparable field.
• You have experience in customer service, customer acquisition or customer orientation as well as in dealing with CRM and project management tools.
• You are good at building trusting relationships and have a professional demeanor when dealing with customers with excellent communication skills.
• You are an organizational talent with an analytical, proactive mindset who independently recognizes and solves potential problems.
• You have an open, friendly demeanor when dealing with customers and the ability to keep a cool head even in time-critical situations.
• You have very good German and English language skills, both written and spoken.
• You have a lot of fun working across departments and have sound knowledge of strategic planning and project management.

Advantageous:

• Professional experience in the areas of communication management, IT project management, marketing, sales, account management, UX design or health tech.

That's why you should work at Famedly:

• Work in a thriving startup that is in an exciting growth phase - We have grown very rapidly since 2019 and we still have big plans! Famedly has brought the first TI messenger certified by gematik to the market and we are developing it further with your help!
• Your perfect work-life balance - With Remote Work, you determine when and where you are most productive. At the same time, you have the chance to work in our office in Berlin. You decide: equip your home office or use a co-working space!
• Attractive framework conditions - An unlimited employment contract with appropriate remuneration (range between 34-50k € depending on your experience), further training budget, work equipment of your choice and 28 vacation days per year.
• Flexible benefits: You have a monthly wellbeing budget at your disposal, which you can use for e.g. fitness, nutrition and wellness offers.
• Personal responsibility & scope for design - At Famedly you make the difference. Help shape the company structures and internal processes from the very beginning and make your individual contribution. To advance our mission, every process is worth questioning and optimizing!
• A diverse and international team - We attach great importance to an open mindset and a diverse and inclusive culture in which everyone feels comfortable.
• Regular team events - Workshops, team building, virtual game nights and company events such as the semi-annual Famedly Summit.

We are a proud Equal Opportunities Employer and attach great importance to mutual tolerance and acceptance with a diverse environment. With us, everyone has the same opportunities in the application process.

Sounds good? Then what are you waiting for? Apply now! We look forward to getting to know you!

You do not meet all the requirements, but you still find the position interesting and can imagine yourself in this role? We look forward to learning more about your individual experiences in your application!

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