Junior Customer Service Representative

We are seeking a dedicated and problem-solving Customer Service Representative to provide additional capacity to the customer support team. This fully remote role is crucial for ensuring that all customer service issues are resolved promptly and efficiently.

This is an exciting opportunity to join a company that is open to receiving people from different parts of the world and offers clear intentions for internal growth and advancement.

Requirements

The ideal candidate will be a proactive problem-solver with a background in customer support.

• 1-2 Years of Experience in a Customer Service role or similar.
• Experience working with AI. (ChatGPT & Gemini)
• Experience in the healthcare industry is preferred.
• Previous experience handling customer support via calls is required.
• Advanced English conversational and written skills are a must.
• Scheduling Flexibility: Must be able to work weekends.
• Success is measured by consistently achieving high customer satisfaction scores.

Key Responsibilities (Day-to-Day)

• Handle Inquiries: Actively manage and respond to customer service inquiries across multiple channels, including phone calls, live chats, and emails.
• Documentation: Accurately take notes on customer interactions and resolutions.
• Resolution: Ensure all customer service issues are fully resolved by the end of each day.

Benefits

• Work remotely
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!