Junior Customer Experience Analyst

We are structuring a new strategic front within the Agro business unit and seeking a Junior Customer Experience Analyst to act as second-level support. This position will be responsible for deepening the analysis of customer demands, ensuring more comprehensive resolutions, and contributing directly to the evolution of the journey and customer experience.

Responsibilities:

• Act as second-level support, receiving escalated requests from the operational support team (level 1);
• Perform detailed technical and functional analyses of problems and customer requests;
• Work on gaining N3 escalations;
• Collaborate with product, technology, and business areas to propose definitive solutions and continuous improvements;
• Identify patterns and opportunities for improvement in the customer journey, contributing strategic insights;
• Document solutions and collaborate in building a knowledge base for the first-level team;
• Participate in digital transformation initiatives and evolution of the customer experience in Agro.