Volkswagen Group
2 months ago
Junior Contact Center Agent (Roadside Assistance - German Speaker)
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Company information
- Company
- Volkswagen Group
- Location
- Palmela, United States
- Posted
- 2 months ago
Job description
Annual gross salary range: Min. 15,732⬠- Max. 17,805⬠(depending on experience).
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clientsâ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.
What will your responsibilities be?
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clientsâ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Junior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.
What will your responsibilities be?
- Providing roadside assistance in a safe, professional, and timely manner;
- Acknowledging and resolving customer complaints;
- Processing inquiries received via phone;
- Identifying customer needs and helping customers using specific features;
- Analyzing and reporting product malfunctions;
- Assisting in training new employees when requested by management;
- Updating our internal databases with information about technical issues and useful discussions with customers;
- Informing customers about new features and functionalities;
- Following up with customers to ensure their technical issues are resolved.
- High school diploma or equivalent (mandatory)
- Previous experience in Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (mandatory)
- Availability to work in a shift-based schedule (mandatory)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support tools
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your career path
- Collaborative work environment
- Multicultural teams
- Proactive support
Required skills
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