Sigma
9 months ago
Head of Customer Service and Contact Center
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Company information
- Company
- Sigma
- Location
- México, Nuevo León, Santa Catarina Mexico
- Posted
- 9 months ago
Job description
Head of Customer Service and Contact Center Objective: To lead the operation of the National Contact Center, ensuring efficient multi-channel service, standardization of processes, and customer satisfaction throughout the country. Will be responsible for designing and executing the national operational model, guaranteeing service continuity, operational discipline, and integration with key business areas. Responsibilities: Define and execute the national strategy of the Contact Center, ensuring…
Required skills
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