Java Support Engineer (L2/L3 Support)

Urgent Role - Java Support Engineer (L2/L3 Support)

Location - Remote (Mexico)

1 Day per week working from Guadalajara / Mexico City office)

Job Description –

Experience preferably: 6-10 years

• Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.

• Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.

• Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.

• Automate manual processes to improve efficiency.

• Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.

• Possess a solid understanding of technical concepts and be capable of writing code when necessary.

• Create documentation, runbooks, and code snippets to resolve issues and share them with the team.

Key criteria:

• Level L2, L3 Application Support experience, preferably in the 6-10 years range.

• Technical Skills: Unix/Linux, any object-oriented programming experience (Java), with a good understanding of databases.

• Proficient in coding and debugging.

• Strong communication skills.