ITSM ServiceNow Consultant (m/w/d)

Job description

As ITSM / ServiceNow Consultant, you will accompany our customers on their journey to modern, efficient, and digital processes. You connect technology, consulting, and methodology – and shape projects actively.

Your Tasks

Moderation and Conduct of Workshops on Process Design, Optimization, and Implementation
Analysis of existing ITSM/ESM Processes and Development of Concrete Improvement Proposals
Consulting on ServiceNow Architectures, Best Practices, and Transformation Strategies
Creation of Solution Designs, Roadmaps, and Implementation Concepts
Tight Cooperation with Customer Teams and our Delivery Units
Ensuring a High-Quality Delivery throughout all Project Phases
Participation in Pre-Sales Activities such as Scoping, RFPs or Cost Estimates
Depending on Seniority, you will also take over the following Responsibility Levels:

Taking Over Challenging Tasks Independently and Leading Workstreams or
Steering Complete Customer Projects, Leading Teams Professionally, and Acting as a Central Trusted Advisor at Management Level.

Required skills

optimization consulting analysis best practices process design workshops servicenow implementation itsm cost estimates rfps architectures solution designs scoping roadmaps pre-sales activities transformation strategies implementation concepts delivery units

Sign up to apply

Create a free account to apply for this job and get access to:

AI-powered CV optimization for this specific job
Save jobs and create custom alerts
See your CV match score for each job

Create free account Log in

Find similar jobs

Explore more opportunities like this one.

Jobs in Germany

Interested in this position?

Create your free account and tailor your CV to match this job.