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Michael Page

1 week ago

ITSM & CSM Operational Readiness Support @ Michael Page

  • Polska, mazowieckie, Warszawa
  • Full Time
  • 1560.00 - 1920.00
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Company information

Company
Michael Page
Location
Polska, mazowieckie, Warszawa Poland
Posted
1 week ago
View all jobs at Michael Page

Job description

  • Min. 4 years of experience in ServiceNow, ITSM, or Service Management.
  • Experience in CSM, Operational Readiness, Service Transition, or Service Operations.
  • Knowledge of ITIL processes and service management practices.
  • Ability to collaborate with multiple stakeholders in an enterprise environment.
  • Experience in creating operational documentation, support models, and training materials.
  • Very good communication and organizational skills.

The project is being carried out for an international organization that is a provider of advanced B2B infrastructure and services for financial institutions, which is developing global competencies in the area of ServiceNow and business process transformation.

Industry: Technology & Telecoms

Area: IT Development

We offer

  • B2B contract via Michael Page
  • Remote work (first month: hybrid model as part of project onboarding).
,[Planning and execution of activities related to Operational Readiness and Service Transition., Defining support models, operational procedures, and escalation paths., Supporting the implementation of ITSM and CSM processes, including Incident, Request, Problem, Change, Knowledge, and Customer Case Management., Collaboration with business, service owners, support teams, and architects., Preparation of documentation, training materials, and knowledge transfer., Participation in governance, compliance, and continuous improvement activities., Support for the implementation of AI functionalities within the ServiceNow ecosystem.] Requirements: CSM, ITIL Additionally: Private healthcare.

Required skills

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