ATLANTE S.R.L.
1 week ago
Italian IT Help Desk Operator
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Company information
- Company
- ATLANTE S.R.L.
- Location
- Timis Romania
- Posted
- 1 week ago
Job description
The Ideal Candidate
The ideal candidate possesses Windows IT skills as an administrator and a predisposition for problem-solving, with the goal of ensuring rapid resolution of incidents or service requests: in order to support our users in managing their Digital Work Platforms.
Required Skills:
• Excellent knowledge of digital work platforms (Windows, Office 365 Exchange, etc.)
• Experience with trouble ticket management systems.
• Knowledge of the main IT incident resolutions: network problems, software, platform access, company Domain.
• Excellent communication skills to provide technical support clearly and concisely.
• Problem-solving attitude and ability to manage stressful situations.
Requirements:
• Previous experience in a similar role
Advanced knowledge of one of the following languages:
Italian C1/C2
Job Description
• Manage support requests and tickets through the help desk system, ensuring they are handled efficiently.
• Collaborate with internal teams to resolve any more complex issues that require escalation to higher support levels.
• Monitor and document the solutions adopted, contributing to the continuous improvement of the issue management system.
Company Description
Atlante, in collaboration with a leading Italian company, is a specialized IT services provider based in Timisoara. We offer remote services such as Customer Care, Back Office, and multilingual IT Service Desk, along with on-site consultancy, Application Management, and Logistics. We serve a wide range of companies, offering tailored IT solutions to ensure the maximum efficiency of their IT infrastructures, following IT Best Practices.
Atlante, in collaboration with a leading italian company, is a specialized IT services provider based in Timisoara. We offer remote services such as Customer Care, Back Office, and multilingual IT Service Desk, along with on-site consultancy, Application Management, and Logistics. We serve a wide range of companies, offering tailored IT solutions to ensure the maximum efficiency of their IT infrastructures, following IT Best Practices.
Required skills
- logistics
- communication skills
- problem-solving
- it services
- back office
- windows
- customer care
- service desk
- technical support
- office 365
- it infrastructure
- exchange
- stress management
- application management
- it help desk
- trouble ticket management
- digital work platforms
- software issues
- network issues
- first-level support
- platform access
- italian c1
- it best practices
- company domain
- italian c2
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