ATLANTE S.R.L.
6 months ago
Italian IT Help Desk Operator
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Company information
- Company
- ATLANTE S.R.L.
- Location
- Timis Romania
- Posted
- 6 months ago
Job description
Ideal Candidate
The ideal candidate possesses computer skills as an administrator and a predisposition to problem-solving, with the goal of ensuring a rapid resolution of incidents or service requests: to support our users in managing their Digital Workplace Platforms .
Required skills:
• Excellent knowledge of digital workplace platforms (Windows, Office 365, Exchange, etc.)
• Experience with trouble ticket management systems.
• Knowledge of main incident resolution methods: network problems, software issues, access to platforms, company domain.
• Excellent communication skills to provide technical support in a clear and concise manner.
• Attitude to problem-solving and ability to manage stressful situations.
Requirements:
• Previous experience in a similar role
Advanced knowledge of one of the following languages:
Italian C1/C2
Job Description
• Manage support requests and tickets through the help desk system, ensuring they are handled efficiently.
• Collaborate with internal teams to resolve more complex issues that require escalation to higher levels of support.
• Monitor and document solutions adopted, contributing to continuous improvement of the problem management system.
Company Description
Atlante, in collaboration with a leading Italian company, is a specialized IT services provider based in Timisoara. We offer remote services such as Customer Care, Back Office, and multilingual IT Service Desk, along with on-site consultancy, Application Management, and Logistics. We serve a wide range of companies, offering tailored IT solutions to ensure the maximum efficiency of their IT infrastructures, following IT Best Practices.
Atlante, in collaboration with a leading Italian company, is a specialized IT services provider based in Timisoara. We offer remote services such as Customer Care, Back Office, and multilingual IT Service Desk, along with on-site consultancy, Application Management, and Logistics. We serve a wide range of companies, offering tailored IT solutions to ensure the maximum efficiency of their IT infrastructures, following IT Best Practices.
Required skills
- logistics
- communication skills
- problem-solving
- back office
- windows
- customer care
- italian
- office 365
- it service desk
- timisoara
- multilingual
- exchange
- stress management
- application management
- trouble ticket management
- c1/c2
- it infrastructures
- it best practices
- digital workplace platforms
- on-site consultancy
- it services provider
- best practices it
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