Italian Customer Support Representative Sofia, Bulgaria

Are you ready to take your career abroad and experience life in one of Europe's most vibrant and affordable capitals? Join our international team in Sofia, Bulgaria, and become part of a global company that values teamwork, development, and cultural diversity. We're looking for Italian-speaking Customer Support Representatives who are passionate about helping others and eager to start an exciting new chapter in a growing European hub. About the Role As an Italian Customer Support Representative, you will be the first point of contact for our Italian-speaking customers. Your mission will be to provide exceptional customer service, resolving inquiries, addressing concerns, and ensuring customer satisfaction. You will handle a variety of requests, from technical issues to billing questions, using your excellent communication skills and problem-solving abilities. Key Responsibilities: * Provide excellent customer support to Italian-speaking customers via phone, email, and chat. * Address customer inquiries and resolve issues efficiently and effectively. * Troubleshoot technical issues and provide solutions. * Process customer orders and manage accounts. * Maintain accurate records of customer interactions and transactions. * Collaborate with other team members to improve customer service processes. * Meet or exceed performance targets. What We Offer: * Competitive salary and benefits package. * Comprehensive paid training. * Opportunities for career growth and development. * A multicultural and international work environment. * Relocation assistance to Sofia, Bulgaria. * Social events and team-building activities. * Modern and comfortable office space. What We're Looking For: * Fluency in Italian (native or near-native level). * Excellent communication and interpersonal skills. * Strong problem-solving abilities. * Ability to work independently and as part of a team. * Customer-focused attitude. * Basic computer skills. * Previous customer service experience is a plus. * Willingness to relocate to Sofia, Bulgaria. How to Apply: If you are interested in this exciting opportunity, please submit your resume and cover letter. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.