Italian Customer Support Representative Sofia, Bulgaria

Are you ready to take your career abroad and experience life in one of Europe's most vibrant and affordable capitals? Join our international team in Sofia, Bulgaria, and become part of a global company that values teamwork, development, and cultural diversity. We're looking for Italian-speaking Customer Support Representatives who are passionate about helping others and eager to start an exciting new chapter in a growing European hub. About the Role As an Italian Customer Support Representative, you will be the first point of contact for our Italian-speaking customers. Your mission will be to provide excellent customer service, resolving inquiries, and ensuring customer satisfaction. You will handle a variety of requests, including: * Answering customer questions via phone, email, and chat. * Troubleshooting technical issues. * Processing orders and returns. * Providing product information. * Updating customer accounts. * Collaborating with other departments to resolve complex issues. What We Offer * Competitive Salary: We offer a competitive salary package. * Relocation Package: Assistance with relocation to Sofia, Bulgaria, including flight reimbursement and initial accommodation. * Comprehensive Training: A thorough training program to equip you with the skills and knowledge needed to succeed. * Career Development: Opportunities for professional growth and advancement within the company. * International Environment: Work in a diverse and multicultural environment. * Team Events: Regular team-building activities and social events. * Health Insurance: Access to health insurance. * Meal Vouchers: Meal vouchers to help with your daily expenses. What We're Looking For * Native or near-native fluency in Italian. * Excellent communication skills, both written and verbal. * Strong problem-solving abilities. * Customer-oriented mindset. * Ability to work independently and as part of a team. * Basic computer skills. * Prior customer service experience is a plus. How to Apply If you are interested in this exciting opportunity, please submit your CV and a cover letter in English.