Italian and English IT Help Desk Operator

We are looking for IT help desk operators with excellent computer knowledge.
The ideal candidate possesses Windows computer skills as an administrator and a predisposition for problem-solving, with the aim of ensuring rapid resolution of incidents or service requests: in order to support our users in managing their Digital Workplace Platforms.
Required skills:
• Excellent knowledge of digital workplace platforms (Windows, Office 365 Exchange. etc.)
• Experience with trouble ticket management systems.
• Knowledge of common IT incident resolutions: network problems, software issues, platform access, corporate domain.
• Excellent communication skills to provide technical support clearly and concisely.
• Problem-solving attitude and ability to manage stressful situations.
Requirements:
• Previous experience in a similar role
Advanced knowledge of one of the following languages:
Italian C1/C2
English C1/C2

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Required Skills
Excellent knowledge of Digital Workplace platforms (Windows, Microsoft 365, Exchange, etc.).
Experience with trouble ticket management systems.
Knowledge of common IT incident resolution processes, including network issues, software problems, platform access issues, and corporate domain-related matters.
Strong communication skills to provide clear and concise technical support.
Problem-solving attitude and ability to work effectively under pressure.
Requirements
Previous experience in a similar role.
Advanced proficiency in one of the following languages:
Italian (C1/C2)
English (C1/C2)

Provide first-level technical assistance and support to users (phone, chat, email).
• Manage support requests and tickets through the help desk system, ensuring they are handled efficiently.
• Collaborate with internal teams to resolve more complex issues that require escalation to higher support levels.
• Monitor and document implemented solutions, contributing to the continuous improvement of the problem management system.

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Main Responsibilities
Provide first-level technical assistance and support to users via phone, chat, and email.
Manage support requests and tickets through the help desk system, ensuring they are handled efficiently and professionally.
Collaborate with internal teams to resolve more complex issues that require escalation to higher levels of support.
Monitor and document implemented solutions, contributing to the continuous improvement of the incident and request management process.