Vichara
1 year ago
IT Systems Lead - Vmware Netapp
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Company information
- Company
- Vichara
- Location
- India India
- Posted
- 1 year ago
Job description
Job Description
- Lead and manage a 24x7x365 offshore operations team across multiple technology domains.
- Ensure operational excellence in the delivery of services including incident response, change management, patching, and performance optimization.
- Drive continuous improvement in monitoring, automation, and runbook development.
- Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives.
- Maintain compliance with security, audit, and regulatory requirements.
- Provide escalation support and root cause analysis for critical incidents.
- Manage team capacity, shift schedules, and training to ensure round-the-clock coverage.
Required skills
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