IT-System Administrator (m/f/d) - Borken (Westfalen)

Our customer is one of the leading independent Managed Service Providers in the DACH region. In the dynamic and attractive company, performance counts not only, but also the person stands at the center.

Aufgaben

• Receipt of customer requests and notifications about disturbances personally, by phone, and through the ticket system
• Classification, prioritization, and recording of inquiries in the ticket system
• Analysis of errors and development of initial solution approaches
• Implementation / resolution of errors on site
• Guiding users in handling new devices
• Provision of support at the 2nd level, including error correction
• Conducting proactive system maintenance and participating in IT projects
• Management of device information and documentation in the knowledge database

Qualifikation

• SUCCESSFUL completion of training in the field of Information Technology
• Professional experience in the field of IT hotline support or as an IT system administrator
• Knowledge of handling IT ticket systems
• In-depth knowledge of handling Windows clients (10/11), Windows servers (2019/2022), Microsoft 365, and related hardware and peripherals in a corporate context
• Deep understanding of standard office software under MS Windows as well as Office packages or Office 365
• Prior experience with MS Active Directory, in the MS M365 area, Microsoft Intune
• Basis knowledge in Ceph and Proxmox (nice to have)
• Able to work in a team and strong communicative skills
• Very good organizational talent
• Class B driver's license
• Fluent German (at least C1), basic knowledge of English

Benefits

• Weiterentwicklung: professional and personal further development
• Abwechslung: interesting and varied tasks in IT
• Teamevents: regular enjoyable events throughout the year
• Ergonomie: modern workplace with the latest technical equipment
• Firmenwagen: mid-range car (optional 1% rule)
• Mobiltelefon
• Onsite Support 4 days on-site / 1 day home office
• Weitere Leistungsmöglichkeiten und Vergünstigungen

If you are interested in this position, please send your application documents (CV, references) by email to:

Frau Rabbiya Khan

Country Manager

Crowbell Ltd.

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