Alpha Aftermarket Services SRL
11 months ago
IT System Administrator-Service Desk (1st/2nd Level Support)
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Company information
- Company
- Alpha Aftermarket Services SRL
- Location
- Sibiu Romania
- Posted
- 11 months ago
Job description
Candidate Ideal
Key qualifications
- Relevant educational background in IT System Administration or System Engineering
- At least 3 years of experience in a similar role
- Fluency in English and German. French and Italian would be a plus
- ITIL v4 Foundation certification is a must
- Experience with Jira ITSM-Tool and other Atlassian products is a plus
- Proven knowledge in Microsoft Azure, Microsoft Server and Endpoint management
- Proven knowledge in Networking
- Knowledge in Cyber Security is a plus
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Strong work ethics, integrity and high level of accountability as well as willingness to take responsibility
- Microsoft or other IT Certifications are a plus
Job Description
Job Description
We are seeking a highly skilled and experienced System Administrator to join our IT-Infrastructure & Operations team. The successful candidate will be responsible for providing support, including troubleshooting, incident and change management, and handling service requests.
Key Responsibilities
Working time:
Mo - Fr: 08:00 – 17:00 or
Mo - Fr: 09:00 – 18:00
We offer:
We are seeking a highly skilled and experienced System Administrator to join our IT-Infrastructure & Operations team. The successful candidate will be responsible for providing support, including troubleshooting, incident and change management, and handling service requests.
Key Responsibilities
- Provide 1st level and coordinate 2nd level support for IT-related issues and service requests in the following fields:
- Microsoft Active Directory
- Server and Network Infrastructure (On Premisis and Cloud)
- Endpoint Management and Support
- Cybersecurity
- Phone Infrastructure, included Mobile Phones
- Business Applications (On-Premises and Cloud)
- Troubleshoot and resolve incidents in a timely manner
- Manage and implement changes in accordance with ITIL v4 Foundation principles
- Handle service requests and ensure they are resolved efficiently
- Collaborate with other IT teams to ensure seamless service delivery
- Maintain and update documentation related to support processes and procedures
Working time:
Mo - Fr: 08:00 – 17:00 or
Mo - Fr: 09:00 – 18:00
We offer:
- dynamic and supportive work environment
- opportunities for professional growth and development
- attractive salary
- meal tickets
- Christmas and Easter bonus
Required skills
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