Freestar-Informatik AG
4 months ago
IT Supporter:in 100% [Ref: 2615]
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Company information
- Company
- Freestar-Informatik AG
- Location
- Schweiz, Kanton Bern, Bern-Mittelland, Bern Switzerland
- Posted
- 4 months ago
Job description
IT Supporter:in (a) 100% [Ref: 2615]
Freestar-Informatik AG has been successfully operating in the market since 1998. Through continuous growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile portfolio of IT services and consulting. We are constantly looking for IT specialists and managers for our clientele. We place the highest value on applicants, clientele, and jobs being an optimal match.
For our long-standing client, we are seeking a dedicated, responsible, and team-oriented individual as an
IT Supporter:in (a) 100% [Ref: 2615]
starting September 2026.
Your Tasks
Receive, analyze, and resolve incident reports, and forward more complex cases to 2nd Level Support.
Support and advise end-users on technical questions and change requests, including independent end-to-end processing in 1st Level Support.
Record, classify, prioritize, and assign tickets in compliance with the required quality standards.
Process orders and competently advise users on ICT work equipment.
Manage user and access rights, as well as create and maintain technical documentation.
Your Profile
Completed IT education or career changers with high IT affinity.
In-depth experience in Service Desk and IT Support.
Experienced in IT Service Management.
Confident handling of M365 and common ticketing systems.
Impeccable reputation required.
Very good German skills (Level C2) as well as Italian and French skills (at least Level B2) are required.
Your Opportunity
Individual development and further training opportunities.
Flexible and modern working environment.
Pleasant team culture and appreciative work atmosphere.
Details on this position
Start date from September 2026
Work location Bern region
Temporary unlimited employment contract
Full-time position 100%
Freestar-Informatik AG has been successfully operating in the market since 1998. Through continuous growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile portfolio of IT services and consulting. We are constantly looking for IT specialists and managers for our clientele. We place the highest value on applicants, clientele, and jobs being an optimal match.
For our long-standing client, we are seeking a dedicated, responsible, and team-oriented individual as an
IT Supporter:in (a) 100% [Ref: 2615]
starting September 2026.
Your Tasks
Receive, analyze, and resolve incident reports, and forward more complex cases to 2nd Level Support.
Support and advise end-users on technical questions and change requests, including independent end-to-end processing in 1st Level Support.
Record, classify, prioritize, and assign tickets in compliance with the required quality standards.
Process orders and competently advise users on ICT work equipment.
Manage user and access rights, as well as create and maintain technical documentation.
Your Profile
Completed IT education or career changers with high IT affinity.
In-depth experience in Service Desk and IT Support.
Experienced in IT Service Management.
Confident handling of M365 and common ticketing systems.
Impeccable reputation required.
Very good German skills (Level C2) as well as Italian and French skills (at least Level B2) are required.
Your Opportunity
Individual development and further training opportunities.
Flexible and modern working environment.
Pleasant team culture and appreciative work atmosphere.
Details on this position
Start date from September 2026
Work location Bern region
Temporary unlimited employment contract
Full-time position 100%
Required skills
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