IT Supporter (m/f/d) hybrid | Munich Area

Your Responsibilities

This is what makes your job exciting and interesting – your responsibilities!

• 1st Level Support in Client Management (O365, M365, AzureAD, etc.)
• Administration, support of clients and users
• Direct contact with end-users at the Service Desk at customer locations in the Munich area
• Handling a ticketing system and documenting your activities in the ticketing system
• Installation and configuration of hardware and software components
• Analysis and resolution of malfunctions

Your Profile

This is what sets you apart – your profile!

• You have successfully completed vocational training as an IT specialist (m/f/d) or are a career changer (m/f/d) with relevant experience and motivation
• You have practical experience in IT Support (First Level), Customer Support, Telephone Support, or User Helpdesk
• You are also enthusiastic – just like us – about the Modern Workplace and topics such as Office 365, Microsoft 365, Teams, Azure, etc.
• You are confident in handling and documenting ticketing systems such as Jira, ServiceNow, Helpline
• When it comes to incidents and requests, you always have the overview, because you always keep a cool head
• Good German language skills in speaking and writing, ideally complemented by good English skills, round off your profile
• With your open and friendly demeanor, our customers always feel comfortable and are happy to receive your help
• Your work approach is characterized by your strong technical and analytical skills
• You are a team player with strong communication skills and are happy to take on new challenges
• Working independently is also not a problem for you. And you enjoy being on the move.

Why Us?

This is what you can look forward to! – Your Benefits

Attractive fixed salary plus performance-related bonuses

Modern work environment and digital tools

Intensive onboarding and continuous professional development

You will find flat hierarchies and an open work environment with us, where we value your opinion. The bosses are just a Teams chat away.

For your health coverage, we offer you a company health insurance for various additional benefits.

We also take care of your future, with us you receive a company pension scheme.

With our company fitness program (EGYM Wellpass), you have access to over 6,000 sports studios, swimming pools, climbing gyms, and more. Additionally, a large online program with live or streaming courses is available to you.

Cycle to work on your bike or e-bike and take advantage of the attractive company bike leasing (JobRad) – by the way, you can apply for two bicycles or e-bikes with us so that you and your partner can cycle together.

You have direct access to corporate benefits: the shopping platform with attractive discounts from well-known brands (electronics, cars, travel, fashion, events, etc.)