IT Supporter (m/f/d)

First and Second Level Support: You provide technical assistance to our internal usersIT Service Management: You handle tickets using our ITSM tool and ensure that incidents and service requests are documented and resolved efficientlySystem Administration: You manage user accounts, end devices, monitor and Troubleshooting the availability and performance of IT servicesCoordination of External Service Providers: You coordinate external IT partners and ensure smooth collaborationProject Leadership: You independently lead small to medium-sized IT projects, such as rollouts, upgrades, or process optimizations You have a completed university degree or a completed education in the field of IT You bring solid experience in IT support and IT service management (1st & 2nd level) You’re confident working with Microsoft 365, Azure Active Directory, and mobile device management tools (e.g., Intune) You have strong analytical skills, a structured approach to problem-solving, and a clear service mindset You communicate clearly, enjoy working in a team, and show initiative and curiosity to keep learning Ideally, you have experience with ITIL practices, project work, or relevant IT certifications (e.g., MS-900, AZ-104) 30 days leave per yearA city with a high quality of life that perfectly embraces both modern and traditional valuesA highly motivated team and an open way of communication Our many years of recruitment experience and our expert knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge. Register now and look forward to many interesting and suitable positions and projects.

Responsibilities

First and Second Level Support: You provide technical assistance to our internal usersIT Service Management: You handle tickets using our ITSM tool and ensure that incidents and service requests are documented and resolved efficientlySystem Administration: You manage user accounts, end devices, monitor and Troubleshooting the availability and performance of IT servicesCoordination of External Service Providers: You coordinate external IT partners and ensure smooth collaborationProject Leadership: You independently lead small to medium-sized IT projects, such as rollouts, upgrades, or process optimizations

Benefits

30 days leave per yearA city with a high quality of life that perfectly embraces both modern and traditional valuesA highly motivated team and an open way of communication