IT Support

• Must be ready to start urgently.
• Passionate about technology and quick to learn.
• Strong problem-solving skills and good communication.
• Familiar with Windows OS, MS Office, and basic networking.
• Comfortable with urgent setups, installations, and troubleshooting.

• Provide first-level IT and help desk support to staff in a fast-paced office.
• Install, configure, and maintain hardware, software, and office devices quickly and effectively.
• Troubleshoot network, email, and system access issues with urgency and accuracy.
• Assist with account setup, passwords, permissions, and user access management.
• Document solutions, create simple guides for users, and escalate complex issues when necessary.
• Take ownership of IT problems, follow through until resolution, and work proactively without constant supervision.
• Maintain office IT infrastructure (printers, routers, workstations, Wi-Fi) to ensure smooth daily operations.
• Stay alert to potential IT issues, resolve them before they become problems, and suggest improvements.
• Support team members with a can-do attitude, showing initiative in learning new tools and technologies.
• Manage urgent IT requests with responsibility, ensuring quick turnaround and minimal downtime.

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