Projektron GmbH
5 hours ago
IT Support / Technical Customer Service
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Company information
- Company
- Projektron GmbH
- Location
- Berlin Germany
- Posted
- 5 hours ago
Job description
Projektron GmbH develops and markets the web-based project management software BCS. More than 130 employees at five locations in Germany ensure the continuous further development of our software and support our over 820 customers throughout Europe.
We are now looking for an employee for our IT support department in full-time for our headquarters in Berlin.
Tasks
Handling technical inquiries via our ticket system
Taking over 2nd level support
Contacting our customers via telephone, conference software, and our ticket system
Checking the feasibility of requests
Mediator between customers, consultants, and development
Writing XML files for configurations
Remote installations and updates
If applicable
Creating reports with BIRT
Managing hosting instances
Qualifications
Very good to good education in computer science or a good university degree
Sound technical knowledge in the following areas:
Windows or Linux
XML
Broad knowledge and interest in IT topics
Calm demeanor when dealing with customers
Independence and commitment
Very good German skills (C1 or higher)
Advantageous:
Good English skills
Knowledge of SQL or BIRT
Benefits
Work-Life-Balance: flexible working time models, 30 days of vacation, sabbatical, mobile working & workation
Family-friendly: family ombudsperson, paid child sick days, family day, care days for sick relatives
Modern offices: sit-stand desks, bright and quiet rooms, ergonomic workstations
Flat hierarchies & open communication culture: short decision-making processes, agile working, onboarding including mentoring program, equal opportunities
Employee events: lectures and workshops, game nights, crafting, employee gatherings, barbecues on the roof terrace
Sports & Health: foosball league, table tennis, yoga, supplementary dental insurance, bicycle storage, running training, showers, Urban Sports Club, JobRad leasing
Further benefits: Public transport company ticket, company pension & disability insurance, shared dining area, muesli bar, organic fruit and drinks
Individual annual further training
Projektron GmbH offers a forward-looking personnel policy oriented towards equal opportunities, which has been awarded the BestPersZertifikat, the BestPersAward, the TOTAL-E-QUALITY label, the Unternehmen für Familie award, and recognition from Great Place to Work.
We are committed to equal opportunities in employment.
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Required skills
- customer service
- it
- german language
- further training
- sql
- windows
- english language
- health
- linux
- it support
- flexible working hours
- c1
- computer science
- workshops
- public transport
- xml
- university degree
- configurations
- sports
- project management software
- technical customer service
- telephone support
- commitment
- disability insurance
- independent
- updates
- 2nd level support
- great place to work
- ergonomic workstations
- work-life-balance
- employee events
- yoga
- company pension
- hosting
- organic fruit
- flat hierarchies
- family-friendly
- modern offices
- agile working
- equal opportunities
- bcs
- table tennis
- workation
- mobile working
- jobrad leasing
- urban sports club
- mentoring program
- sabbatical
- 30 days vacation
- birt
- family day
- barbecues
- child sick days
- bestperszertifikat
- bestpersaward
- conference software
- ticketsystem
- game nights
- supplementary dental insurance
- remote installation
- total-e-quality
- care days
- unternehmen für familie
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