AURORA ROMANIA S.R.L.
1 year ago
IT Support Technician – Bulgarian Speaker
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Company information
- Company
- AURORA ROMANIA S.R.L.
- Location
- Full time Romania
- Posted
- 1 year ago
Job description
Ideal Candidate
Aurora Multimarket Romania is one of the most dynamic retail networks in growth, with national presence and active expansion plans in the region.
Suntem a dedicated team, united by our desire to innovate in retail and build efficient, modern, and sustainable processes.
In the context of our operations' expansion in Bulgaria, we are looking for a new colleague for the role of IT Support Technician, who will actively contribute to maintaining and improving our IT infrastructure.
📍 It is not necessary to live in Bucharest – the position is 100% remote
✈ Availability for occasional travel to Bulgaria is essential
⏱ Flexible schedule – there may be situations that require rapid interventions
Ideal Candidate:
Suntem a dedicated team, united by our desire to innovate in retail and build efficient, modern, and sustainable processes.
In the context of our operations' expansion in Bulgaria, we are looking for a new colleague for the role of IT Support Technician, who will actively contribute to maintaining and improving our IT infrastructure.
📍 It is not necessary to live in Bucharest – the position is 100% remote
✈ Availability for occasional travel to Bulgaria is essential
⏱ Flexible schedule – there may be situations that require rapid interventions
Ideal Candidate:
- Previous experience of at least 1 year in a similar role (IT support/helpdesk, tech support)
- Basic knowledge of: hardware, networking, POS systems, software applications;
- Bulgarian language skills are mandatory.
- Communication skills and ability to work remotely;
- Proactive attitude, adaptability, and desire for continuous development;
- English language – conversational level;
Job Description
Responsibilities:
Benefits:
- Provide technical support of level 1 to colleagues in stores via phone, email, CRM, and remote access tools;
- Create, administer, and track tickets in CRM;
- Solve problems related to POS systems, peripherals, network or software applications;
- Escalate complex incidents to level 2 or 3 support teams;
- Document all tickets and applied solutions in the internal system;
- Occasionally travel to stores in Bulgaria for direct interventions (maintenance, technical verifications, installations)
- Collaborate with the internal IT team to optimize processes and prevent recurring incidents;
Benefits:
- Atractive salary + meal tickets (30 lei/day)
- Indefinite contract;
- Medical subscription at Regina Maria;
- Bookster subscription;
- Discounts at ESX sports halls;
- Professional development opportunities in a dynamic team;
About the Company
„Aurora Multimarket
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