IT Support Specialist (m/f/d)

Your Start at Deeken Technology

Do you enjoy helping people, remain calm even with tricky problems, and explain technology so that everyone understands it? Then you're in the right place with us.

Deeken Technology is an established IT system house from the Oldenburg Münsterland region - on the market for over 10 years, with a motivated and dedicated team. We support medium-sized companies holistically: IT infrastructure, IT security, digitalization, and telecommunications. We don't just sell one-off solutions, but are long-term IT partners for our customers - we know their systems, their processes, and their contacts.

For our team in our new offices in ecopark Emstek, we are looking for a System Administrator (m/f/d) as a Support Specialist - permanent, full-time with 39 hours and hybrid - as soon as possible.

Your Responsibilities

As a Support Specialist, you are the friendly and competent voice of Deeken Technology for all users of our customers. You take care of all IT support requests - and ensure that no one is left alone with their problem.

- You are the first point of contact in first and second-level support: You take inquiries by phone and resolve them directly in the first conversation if possible.

- You process written inquiries by email via our service platform Hindeo.

- You analyze problems together with users via remote maintenance and find solutions.

- If necessary, you discuss support topics in short team meetings directly with our customers.

- You give users tips on how to use their systems better and more securely.

- You ensure the availability of our support, document cleanly in Hindeo, and pass on complex issues in a structured manner to our specialists.

- If you recognize a customer need, you pass the sales opportunity on to our colleagues in IT sales.

What You Bring

Reliability is extremely important to us: If you promise something, you keep it. You also communicate clearly and friendly - on the phone as well as in writing - and take responsibility for our customers' concerns.

- Completed IT training, e.g., as a specialist in IT system integration, or a comparable qualification

- Experience in IT support or Service Desk, ideally in a system house

- A good basic understanding of a broad spectrum, if possible: Microsoft 365, Nextcloud, Terminal Server, printers, smartphones, tablets, and thin clients

- Confident handling of remote maintenance tools and ticket systems

- Enjoyment of contact with people, patience, and a solution-oriented approach to work - you keep a cool head even when things get hectic

- Very good German language skills in spoken and written form

You don't meet every point 100 percent, but you fit in terms of personality and core skills? Then apply anyway - we'd rather talk to each other a few more times.

Why Deeken Technology

- Your own company car: After the probationary period, we will provide you with a company car.

- Your gym membership: For your balance to work, you will receive a gym membership from us.

- Your perfect support workstation: Cloud telephony workstation, multiple monitors, company laptop, company mobile phone, and the most modern equipment - everything you need for smooth support.

- Software we build ourselves: We work with Hindeo, our own IT service platform. Completely redeveloped in the last twelve months, it is one of the most modern solutions for system houses - and your feedback from support flows directly into its further development.

- Security with a claim: As one of the few IT companies in the region, we are ISO 27001 certified. You work according to standards you can be proud of.

- Your perspective: In support, you get to know the entire IT landscape of our customers. With further training and manufacturer courses, you can develop your skills in specific areas with us - up to becoming a specialist in one of our areas of expertise.

- New office in ecopark: Almost 500 m² in the OM-Medienhaus - bright, air-conditioned, with controlled ventilation, barrier-free, and with a canteen on site. Drinks, snacks, and a fresh fruit basket are available for you.

- Arrive without stress: Free parking directly at the building. E-charging stations are available for electric vehicles.

- Hybrid & flexible: Flexible working hours, home office equipment, and after onboarding, one day of mobile working per week.

- Extras: Edenred and employee discounts.

- Family & Work: Through the Kita cooperation in ecopark, reserved places are available in a neighboring kindergarten for children of employees in ecopark.

- Security & Teamwork: Permanent contract, 28 vacation days, flat hierarchies, short decision-making processes, relaxed dress code, and joint team events - from the Stoppelmarkt to the Cityfest to the Christmas party.

Your First Months

- Arrival: You will get to know your team, our processes, Hindeo, and our ISO 27001 standards, and you will handle your first support cases alongside experienced colleagues.

- Getting started: Step by step, you will take over your own inquiries by phone and email and get to know our customers' environments.

- Taking responsibility: After onboarding, you will be the first point of contact for our customers' users - and ensure that their concerns are reliably resolved.

Sounds Like You?

Then apply via the button - a CV is enough to start. Promise: You will receive personal feedback from us within 3 working days. We look forward to getting to know you.

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