Tissot SA
2 months ago
IT Support Specialist
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Company information
- Company
- Tissot SA
- Location
- Schweiz, Kanton Neuenburg, Neuenburg, La Sagne Switzerland
- Posted
- 2 months ago
Job description
IT Support Specialist
The company
The cross of the Swiss flag, proudly featured in the logo, symbolizes the quality and reliability demonstrated since 1853. True to its motto 'Innovators by tradition,' it makes excellence accessible in over 160 countries, relying on special materials, advanced features, and sophisticated design.
To strengthen our IT Solutions team in Le Locle, we are currently recruiting an IT Support Specialist.
Job description
In this role, your responsibilities will be the following:
Provide Level 1/2 support and quality follow-up to company users on IT hardware (workstations, tablets, printers, and any managed peripherals), as well as on software under the IT team's responsibility.
Install and configure applications and other IT services (Windows 11 / MacOS, iPhone/iPad, business software, Office 365, etc.).
Administer the IT infrastructure (Active Directory, Office 365 Administration, Jamf, CrowdStrike).
Track all user requests and incidents in the ticketing tool (Jira).
Ensure the update and sharing of the knowledge base (Confluence).
Participate in user training on provided services and applications, as well as on the security principles inherent in the use of technologies (ICT).
Ensure the ordering of equipment from our various suppliers.
Participate in carrying out numerous exciting internal projects within your team or cross-company projects.
Profile
With very good interpersonal skills, you are customer- and solution-oriented.
Comfortable managing multiple activities in parallel, you are autonomous, proactive, and dynamic.
Your listening skills, your pedagogical sense, and your ease of communication allow you to interact easily with your internal partners.
Able to manage priorities within deadlines, you have solid analytical skills.
Professional requirements
With an IT training at CFC, ES, or equivalent level, you have proven first experience in a similar IT support role at level 1 and 2.
You have excellent skills in Network management, Windows and Windows Server, you master the Office suite as well as Active Directory and are able to manage and troubleshoot peripherals.
You have knowledge of Microsoft 365 and very good knowledge of MS Teams software.
Knowledge of ITIL V4 principles, validated by a certification, is a plus.
Languages
As a native French speaker, you have good knowledge of English.
Company address
Chemin des Tourelles 17 - 2400 Le Locle
Contact
- jidfd6f847a jit0831a jiy26a
The company
The cross of the Swiss flag, proudly featured in the logo, symbolizes the quality and reliability demonstrated since 1853. True to its motto 'Innovators by tradition,' it makes excellence accessible in over 160 countries, relying on special materials, advanced features, and sophisticated design.
To strengthen our IT Solutions team in Le Locle, we are currently recruiting an IT Support Specialist.
Job description
In this role, your responsibilities will be the following:
Provide Level 1/2 support and quality follow-up to company users on IT hardware (workstations, tablets, printers, and any managed peripherals), as well as on software under the IT team's responsibility.
Install and configure applications and other IT services (Windows 11 / MacOS, iPhone/iPad, business software, Office 365, etc.).
Administer the IT infrastructure (Active Directory, Office 365 Administration, Jamf, CrowdStrike).
Track all user requests and incidents in the ticketing tool (Jira).
Ensure the update and sharing of the knowledge base (Confluence).
Participate in user training on provided services and applications, as well as on the security principles inherent in the use of technologies (ICT).
Ensure the ordering of equipment from our various suppliers.
Participate in carrying out numerous exciting internal projects within your team or cross-company projects.
Profile
With very good interpersonal skills, you are customer- and solution-oriented.
Comfortable managing multiple activities in parallel, you are autonomous, proactive, and dynamic.
Your listening skills, your pedagogical sense, and your ease of communication allow you to interact easily with your internal partners.
Able to manage priorities within deadlines, you have solid analytical skills.
Professional requirements
With an IT training at CFC, ES, or equivalent level, you have proven first experience in a similar IT support role at level 1 and 2.
You have excellent skills in Network management, Windows and Windows Server, you master the Office suite as well as Active Directory and are able to manage and troubleshoot peripherals.
You have knowledge of Microsoft 365 and very good knowledge of MS Teams software.
Knowledge of ITIL V4 principles, validated by a certification, is a plus.
Languages
As a native French speaker, you have good knowledge of English.
Company address
Chemin des Tourelles 17 - 2400 Le Locle
Contact
- jidfd6f847a jit0831a jiy26a
Required skills
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