IT Support Specialist

• Results-oriented and adaptable, with the ability to identify issues and implement effective solutions;
• Solid knowledge of hardware and software troubleshooting;
• Experience troubleshooting Windows operating systems and Microsoft Office applications;
• Familiarity with hardware, software, and networking diagnostic tools;
• Good understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, routing principles, and wireless (Wi-Fi) network configuration and troubleshooting;
• Experience with Active Directory, Microsoft 365, Microsoft Azure, and Exchange Online;
• Understanding of IT security principles, endpoint protection, and access control management;
• Willingness to travel occasionally within the country, as required;
• Holding a valid driving license and relevant certifications is considered an advantage.

• Bachelor’s degree in Electronics and Telecommunications, Automation, Computer Science, or a related field;
• Minimum of 2 years of relevant technical experience;
• Good English communication skills;
• Strong team-oriented mindset and adaptability;
• Positive attitude and willingness to learn;
• Previous experience in a similar role is considered an advantage.

• The responsibilities of the IT Support Specialist include, but are not limited to:
• Implementing and maintaining network infrastructure, including cabling and passive/active network devices;
• Troubleshooting and maintaining printers and related equipment;
• Installing, configuring, and deploying hardware, operating systems, and business applications;
• Performing hardware and software diagnostics and resolving technical issues affecting desktops, laptops, printers, mobile devices, networking equipment, and peripherals;
• Managing incidents, monitoring the ticketing queue, and collaborating with the technical support team to ensure timely resolution;
• Providing Level 1 and Level 2 internal IT support while maintaining clear and professional communication with end users and colleagues;
• Managing hardware and software assets, maintaining accurate documentation, and preparing technical reports.

PARALELA 45 TURISM was founded in April 1990, being one of the first three private agencies in Romania.

In 2025, the company was acquired by RAINBOW TOURS, one of the main tour operators in Poland. This strategic partnership opens a new chapter of ambitious growth and transformation for Paralela 45 Turism.

Today, the main segments of activity covered by the company are: TURISM INTERNATIONAL, TURISM INTERN, TURISM DE BUSINESS, SERVICII TRANSPORT.

The travel agency Paralela 45 is a renowned tour operator in Romania, with a national network consisting of 40 direct or franchise agencies. Member of the most prestigious national and international associations in the field – ANAT, IATA, ASTA – Paralela 45 offers tourists complex services: charters, domestic and corporate tourism, events, group or individual vacations, social programs and senior programs, cruises, transportation ticket reservations (airplane, bus, train), hotel reservations, obtaining tourist visas, specialized guides, car rentals.

If you are passionate about tourism and want a successful career in the field, Paralela 45 is the ideal place to discover new opportunities and develop professionally. Join the Paralela 45 team!