IT Support Specialist_Production Environment

For our client, a premier global human and animal nutrition company we are looking for an IT Support Specialist_Production Environment, from Constanta or nearby. Requirements: Minimum 2 years of equivalent IT Support in an Industrial Environment; Experience with MS Office, Windows, AD, O365; ITIL Foundation Certificate/ Project methodology is preferred; Cloud technology experience; Experience on Windows Imaging process using SCCM deployment; Knowledge on Data Migration tools and O365 One drive; Knowledge on ITIL and IT service management tool – Service Now; Fluent English; Driving license. Responsibilities: Identifying, diagnosing, and resolving hardware and software incidents, including Windows operating system issues and problems across a range of software applications; Developing and maintaining strong client relationships to ensure a high level of customer service; Installing, maintaining, and providing technical support for IT equipment (laptops, telecommunications equipment, printers, scanners, mobile devices, and workstations), as well as performing cabling and installation tasks; Managing user accounts, access permissions, user rights, and security groups; Setting up, maintaining, and supporting conference room equipment and meeting-related requests; Configuring browsers and troubleshooting internet browser compatibility issues; Identifying and resolving security-related issues affecting end-user devices; Monitoring and verifying the successful execution of daily, weekly, and monthly backups; Creating, maintaining, and publishing support documentation to facilitate the timely resolution of incidents and service requests and promote user self-sufficiency; Assisting with the installation of network infrastructure, including LAN cables, network interface cards, and switches. No: PR/025958 Skills Active directory ITIL Microsoft Exchange O365 SCCM Windows 10