IT-Support Specialist (m/w/d)

This is Your Task Area

As IT Helpdesk Employee at LINK, you will make a significant contribution to ensuring that work runs smoothly and efficiently for all colleagues. You are the first point of contact for technical challenges and ensure with your expertise and service orientation that our IT systems function reliably.

• You are the first point of contact for incidents in the Hard- and Software Area – from receipt to analysis, prioritization, and classification
• You work in a Windows-based network environment, Active Directory, and current MS Office packages
• You support our users in general IT questions
• You advise and train colleagues on systems, new notebooks, and mobile devices
• You document solutions and maintain our databases

This is What You Bring

Educational Background and Professional Experience:

• A completed vocational training in the IT field
• 2-3 years of professional experience, ideally in the area of IT Help Desk and/or IT Support

Expertise:

• Very good knowledge in the area of Microsoft 365 and Windows Administration
• ITIL, LAN, WAN, and VPN are not foreign words to you

Soft Skills:

• You work structured and have ideally experience with ticket systems
• You bring a high level of customer orientation and service readiness
• Good communication skills and analytical problem-solving competence, as well as stress resistance, characterize you
• You are team-oriented and stress-resistant
• You possess very good German language skills (at least C1) and good English language skills

This Job Posting Gives You an Insight into the Requirements of the Position. If You Don't Meet All the Requirements, No Problem. As a Person and Your Motivation Count for Us.

This is What You Can Expect from Us

• Futures Branch: You will receive an unlimited employment contract in the medical technology sector
• Miteinander: Together for Patient Welfare!
• Onboarding: You start with an intensive and structured onboarding process through experienced team members and our events My Link and WE LINK
• Work-Life-Balance: 37.5 hours per week | 30 days of vacation | time account | mobile work
• Zukunft? Gesichert!: We will take care of your future, for example, with a company pension plan including an employer's contribution
• Corporate Benefits: Use numerous employee discounts at various cooperation partners
• Mobility: 25% subsidy to the Deutschlandticket | free parking spaces | covered bicycle parking lot | bike leasing
• Relocation Stress?: Not with us - we will gladly take over the costs of your relocation with a tax-free relocation allowance up to €964
• Payout: Vacation and Christmas bonuses for newly hired employees
• Movement: Company sports programs | joint sporting events

If You Feel Addressed by This Position and Are Ready to Join Our Engaged Team, We Look Forward to Getting to Know You.

WALDEMAR LINK GmbH & Co. KG
Human Resources
Sandrin Thiel

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