IT Support Specialist (m/f/d)

Our IT group consists of a five-person in-house IT team working with an external IT service provider. Even though the tasks are diverse and extensive, we always place importance on a friendly and collegial collaboration, whether in-house or external. Respect and trust are the core of our cooperation. Jointly tinkering, rethinking, implementing, and optimizing are our drive and motivation. We passionately observe, evaluate, and implement innovations from the IT world.

Tasks

• Contact person for colleagues, specialist departments, and external service providers regarding IT-relevant topics
• Coordination of external service providers
• Classification and analysis of service requests and incidents
• Project support
• Documentation of the solution path
• Communication between specialist departments, the IT service provider, and the internal IT team for the timely processing of reported service requests and incidents Continuous improvement of the IT landscape

Qualifications

• Completed vocational training as an IT specialist (m/f/d) for system integration, in the field of computer science, business informatics, or a comparable training
• Professional experience in First and Second Level Support
• Knowledge of IT infrastructure, hardware, and Microsoft software
• Teamwork skills, strong communication skills, conscientiousness, structured and independent work, as well as pronounced service and consulting orientation
• Willingness to work on-site to be a point of contact for colleagues regarding IT topics

Benefits

• Continuous development: We foster your personal potential through targeted training
• Flexibility & Work-Life Balance: Benefit from our flextime model
• Team & Culture: Flat hierarchies, a collegial atmosphere, and a culture of open knowledge exchange await you, strengthened by joint events
• Lake Constance location: We work where others go on vacation and support you financially with relocation to our area
• Comprehensive additional benefits: Utilize employee benefits such as JobRad, EGYM Wellpass, company pension scheme, working time account, capital-forming savings, as well as subsidies for travel expenses, canteen, and childcare

We look forward to your application!