IT Support Specialist (m/f/d) 1st & 2nd Level

Would you like to contribute your IT skills in a versatile support environment and assist users with technical challenges? In this position as an IT Support Specialist (m/f/d) 1st & 2nd Level, you will take on varied tasks in 1st and 2nd level support, work on optimizing internal IT processes, and participate in exciting IT projects. Look forward to a modern workplace, a collegial team, and attractive additional benefits as well as diverse development opportunities.

Your Responsibilities

• Support of users with technical questions and problems concerning the IT systems and applications in use
• Analysis and sustainable resolution of IT problems as well as independent support, administration, and responsibility for defined hardware and software areas
• Receiving, analyzing, and processing incoming support requests and technical error messages
• Active participation in the optimization of internal support workflows and the continuous improvement of existing IT service processes
• Involvement in the planning, implementation, and further development of varied IT projects

Your Profile

• Several years of professional experience in IT support, especially in the first and second level areas
• Practical experience in telephone user support
• Experience with modern workplace technology and its support in a corporate environment
• Good knowledge of current Windows operating systems, as well as common applications from the Microsoft Office environment
• Knowledge in the administration and error analysis of network infrastructures as well as in handling Microsoft Exchange and Active Directory

The Offer

• Home office option, free parking spaces, and good public transport connections
• Individual training and development opportunities
• Company pension scheme
• Bike leasing and attractive corporate benefits
• Regular company and team events
• Free drinks, fruit, and on-site fitness room
• Referral bonus of €1,000

Find more English Speaking Jobs in Germany on Arbeitnow