Workana
1 year ago
IT Support Specialist - Level 2 (Managed Services)
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Company information
- Company
- Workana
- Location
- México Mexico
- Posted
- 1 year ago
Job description
Full-time | Remote | CST Coverage
We’re a remote-first infrastructure company (~100 employees) looking for an IT Support Specialist (Level 2) to strengthen our Managed Services team. You’ll be providing support to US-based clients across industries like healthcare, helping keep their systems secure, reliable, and efficient.
What You’ll Do- Provide technical support to end users (Windows, Microsoft 365, desktops, apps, VoIP, networking).
- Handle escalations from Level 1, troubleshooting and resolving issues independently.
- Manage onboarding/offboarding: account setup, equipment provisioning, Active Directory management.
- Document tickets, resolutions, and system changes in ConnectWise (or similar).
Requirements
- 3+ years of IT support experience, ideally at an MSP.
- Strong Windows OS, Active Directory, and Microsoft 365 skills.
- Networking fundamentals (DNS, DHCP, VPN).
- Fluent English, comfortable supporting US clients.
- Bonus: ConnectWise/Datto experience.
Benefits
- 8-hour CST shifts: Noon–8pm weekdays, plus one weekend day (8am–5pm).
- Days Off: One weekday off + one weekend day off.
- Device will be provided.
Required skills
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