IT Support Specialist

- Minimum of 3 years of experience in network administration, hardware, and software;
- Excellent communication skills in English;
- Server administration and infrastructure monitoring;
- Configuration and operation of WIN10, WIN11, and Windows Server;
- Proficiency in configuring and maintaining IT systems and devices;
- Excellent communication skills for providing technical support to users;
- Detail-oriented and highly organized with strong problem-solving abilities.

- Operate in compliance with internal operational procedures, company policies, and instructions received from the hierarchical line.
- Ensure the proper functioning of the company's IT and communication systems, and implement IT solutions according to Jungheinrich Group requirements.
- Maintain ongoing communication with the central IT department for implementing new technical solutions and optimizing existing ones.
- Provide necessary support to users during the implementation of new solutions and occasionally afterwards.
- Ensure the functionality of the company’s data infrastructure.
- Monitor and maintain the computer network and IT infrastructure.
- Maintain and regularly update the internal IT inventory database, including equipment, users, software, and licenses.
- Install and configure hardware and software systems within the company.
- Offer technical support to PC users for daily operations, upon request.
- Implement IT procedures and technologies as established by the group.
- Coordinate the implementation of new processes and constantly seek improvement opportunities for existing ones.
- Ensure the maintenance of the company’s security and access control systems.
- Maintain IT equipment in optimal working condition.
- Maintain a professional, respectful, and helpful attitude towards colleagues, clients, and other stakeholders.
- Ensure the confidentiality of sensitive information, including salary and benefit data, and handle similar information about colleagues discreetly.
- Strictly observe data confidentiality and corporate secrets.
- Perform additional tasks as requested by the direct manager or company leadership, provided they are legal.