IT Support Specialist / IT-Helpdesk Mitarbeiter (m/w/d)

About us: Our IT team is currently juggling a wide range of tasks – from exciting cloud integrations and security projects to daily user support. To ensure our system administrators have the headspace for complex infrastructure topics, we're looking for you! You'll take the reins in day-to-day operations, be the face of our IT department, and the reliable rescuer in times of need for our colleagues.

Tasks

Your tasks – Here you'll keep us free:

1st & 2nd Level Support: You're the first point of contact for IT inquiries (via our ticket system or directly in the office). You resolve everyday problems like password resets, MFA settings, email setup, and software access with ease.

Employee On- & Offboarding: You ensure a perfect start for new colleagues. You set up accounts in Active Directory and Microsoft 365, assign licenses, and prepare the hardware. When employees leave, you take care of the smooth return of hardware and locking down access.

On-Site Support & Hardware Management: Whether it's monitors, docking stations, smartphones (Apple Business Manager) or the stubborn printer – you've got our hardware under control. You also regularly check our conference rooms and keep the technology (beamer, video conferencing) ready for use.

Access Control: You program and manage our transponder systems and ensure the correct room access permissions.

Qualification

Your profile – What you bring with:

Background: You have a completed IT education (e.g., Fachinformatiker for Systemintegration) or are a technically skilled lateral entrant with solid experience in IT support.

Tech Stack: You feel at home in the Microsoft world. Windows 10/11, the Microsoft 365 Admin Center, basic Active Directory and Exchange knowledge are your familiar terrain.

Hands-on Mentality: A pragmatic working style defines you. You'll even crawl under your desk to fix a cable and tackle problems directly.

Personality: You're communicatively strong, patient, and have a well-developed service orientation. Even when the phone rings and someone knocks on the door at the same time, you keep a cool head and your smile.

Benefits

What we offer you:

Real Impact: You're not just a small cog in the machine, but significantly relieve the entire IT team. Your work will be highly valued from day one by all colleagues.

We look forward to your application!

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