IT Support Specialist – Google Workspace & Microsoft 365

India (Remote) | Full-Time | Managed Service | IT Services & Managed Support Placed by Hotsourced – connecting top Indian talent with world-class global companies Our client is a growing technology services organization providing managed IT support solutions to businesses operating in modern cloud-first environments. They help organizations maintain secure, reliable, and efficient digital workplaces through best-in-class support, collaboration, and endpoint management services They are seeking an IT Support Specialist – Google Workspace & Microsoft 365 who will be responsible for providing top-notch technical assistance and support to clients utilizing Google Workspace (formerly G Suite) and Microsoft 365 platforms. Key responsibilities include but are not limited to: Providing expert-level technical support via phone, email, and chat channels Troubleshooting and resolving complex technical issues related to Google Workspace and Microsoft 365 services Collaborating with internal teams to identify and resolve technical issues Implementing and maintaining client-specific configurations for Google Workspace and Microsoft 365 services Developing and maintaining knowledge base articles and documentation to ensure seamless knowledge sharing among team members Participating in on-call rotation to provide after-hours support as needed Staying up-to-date with the latest product releases, features, and best practices for Google Workspace and Microsoft 365 services Required skills and qualifications include: Strong understanding of Google Workspace (formerly G Suite) and Microsoft 365 platforms Excellent technical troubleshooting and problem-solving skills Ability to work in a fast-paced environment with multiple priorities Strong communication and interpersonal skills Bachelor's degree in Computer Science or related field Minimum 2 years of experience in IT support, preferably with Google Workspace and/or Microsoft 365 certifications Additional certifications such as CompTIA A+, Cisco CCNA, or equivalent are highly valued. If you're passionate about delivering exceptional customer experiences and have a strong foundation in Google Workspace and Microsoft 365 technologies, we'd love to hear from you! Apply now and take the first step towards an exciting career opportunity with our client.