IT Support Specialist 2nd Level (m/f/d)

IT Support Specialist 2nd Level (m/f/d) - Full-time | Permanent Position | Munich

On behalf of our partner company in Munich, we are looking for you as an „IT Support Specialist 2nd Level (m/f/d)“ as soon as possible.

Tasks

• As a Technical IT Support (m/f/d), you will take over second-level support for employees as well as connected branch offices and subsidiaries for technical IT requests
• You will ensure the smooth operation of the client infrastructure and analyze and resolve technical issues
• You will handle service requests independently and develop sustainable solutions in the client environment
• As a competent contact person, you will support users with complex IT problems and ensure a high level of service quality
• Furthermore, you will participate in the optimization of the operational IT operations and support processes

Qualifications

• The basis is a completed apprenticeship, for example as an IT specialist for system integration (m/f/d), a merchant for digitalization management (m/f/d), an IT system electrician (m/f/d) or a comparable qualification
• You already have professional experience as an IT system administrator (m/f/d), IT support employee (m/f/d), IT service desk employee (m/f/d), IT specialist system integration (m/f/d) or IT administrator (m/f/d)
• You have in-depth knowledge of Microsoft operating systems, Microsoft Office, network technology, and the client and hardware environment
• Experience with software distribution (e.g., Matrix42 Empirum), ticketing systems, and remote support is an advantage
• A structured way of working, a strong service orientation, and very good German and English skills complete your profile

Benefits

• IGM Collective Agreement: Receive attractive remuneration in accordance with the IG Metall collective agreement, which ensures fair pay and clear conditions
• Appreciative Work Culture: The department places great importance on positive interaction
• Job Security at the Market Leader: Hardly any company offers such security as this one
• Development: There are numerous further training and development opportunities within the company
• Modern Environment: A modern work environment with the latest equipment and a top-notch canteen awaits you

Do you find the job profile interesting? Then we look forward to receiving your application. For questions, Simon Schneider is available at 089 954 287 111.

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