IT-Support (m/w/d)

In this role as Supporter (m/w/d) in the IT department, you are responsible for ticket acceptance, inventory, and setup and installation of client hardware and peripheral devices. You will create and maintain documentation and user guides for end-users. Accepting and processing technical inquiries via phone, email, and chat is also part of your job scope.

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Tasks

• You support users with questions about Windows, Office, and internal user software.
• Depending on your level of experience: You manage Windows server environments, VMware infrastructure, and Azure cloud services.
• You analyze and resolve problems independently.
• You take over inventory management and ensure a clean documentation.
• User administration in Active Directory and other systems is in your hands.
• Installation and setup of client hardware/software and peripheral devices are part of your daily routine.
• Familiarity with the network area is a nice-to-have.

Qualification

• You have completed an apprenticeship as a system integrator or hold a comparable qualification – or you're a lateral entrant with genuine IT experience.
• You bring good knowledge of Windows and MS Office, of course.
• You've already accumulated experience in IT support – whether network, printer, or PC hardware.
• You have knowledge of Windows Server and Active Directory.
• Micrsofot Azure knowledge is a real plus.
• Experience in the IoT or production IT area scores you extra points.
• Social competence, teamwork, and a hands-on mentality are your hallmarks.
• You round off your profile with a Class B driver's license.

Benefits

• Vacation allowance, annual performance bonus, and pension benefits.
• 37.5 hours per week.
• The possibility of mobile work.
• Financial support for further education and training.
• Opportunities for professional development to Junior or Senior Administrator.
• Bicycle leasing and attractive employee discounts through Corporate Benefits.

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