IT-Support (m/w/d) Cloud and Network

We've been one step ahead since over 30 years. With this conviction, we're passionate about technology, processes, and digitalization. Together with our employees and for our customers, we shape the digital transformation with innovative software solutions, tailored services – from consulting to implementation to operation - at more than 20 locations worldwide, with around 700 employees.

We rely on committed employees who put their expertise and experience into practice, preferably with your help. Creative minds with analytical competence offer us a strong environment, e.g., around system administration and consulting. Plan, lead, manage, support – here your talents come to fruition on many levels.

audius has made it its mission to support companies in transforming into the modern and fast-paced cloud world. To meet the growing demands, we're looking for you as an addition to our team in the area of technical consulting on-site at our location in Weinstadt as well as remotely.

Tasks

• Technical support for customers in the operation of our own cloud environment
• Maintenance of customer applications and their infrastructure
• Monitoring, patch, and update management for networks and systems
• Conducting and evaluating performance tests
• User support for Microsoft 365
• Analyzing and resolving issues in the 2nd level support
• Documented processes, solutions, and best practices
• Tight cooperation with our consulting team as well as customers

Qualification

• Completed education or studies in the field of computer science, business informatics, or a comparable education in the IT environment
• Good technical understanding and professional experience in the area of client/network infrastructure
• Knowledge of cloud technologies and virtualization
• Knowledge of operating systems, as well as patch and update management
• First experience in user support for Microsoft 365 desirable
• Analytical thinking, structured working method, and joy in solving technical challenges
• Customer orientation, communication strength, and team spirit
• Handling ticket system as well as ITIL knowledge of advantage
• Fluent German and good English skills

Benefits

We welcome you to an innovative environment with flat hierarchies, short decision-making paths, and a long-term perspective with the possibility of further development within our company.

• Family-owned (since 1991)
• Balancing family and work
• Internal training and further education opportunities as well as e-learning offers
• audius private health insurance
• Bike leasing
• Urban Sports Club
• Corporate benefits
• Variety of company events

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